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Heidelberger unveils cloud-based Maintenance Manager

With the new Maintenance Manager, Heidelberger Druckmaschinen AG (Heidelberg) is taking the next step in digitizing its service portfolio and transferring smart, preventive maintenance to the cloud.

Most machine maintenance has to date been based on hard copies of lists and a maintenance schedule specified by Heidelberg that customers adhere to with varying degrees of precision. In the new web application, maintenance operations that are due can be planned and managed using machine data in an automated process, in line with maintenance intervals and machine use. Heidelberg service engineers receive orders via an app on their mobile devices and deal with these on customer premises. The app helps by providing detailed descriptions of specific steps in the form of texts, graphics, and videos.

The customer’s maintenance staff also have access to the Maintenance Manager app, which enables customers to handle maintenance tasks for which they are responsible. Prioritization based on urgency is combined in an intelligent way with the time required and the IoT data generated by the press to show staff exactly what needs to be done when.

The Maintenance Manager was developed in collaboration with the Heidelberg-owned software company DOCUFY.

“The new Maintenance Manager was developed in close co-operation with customers’ users and now enables fully digital maintenance management,” says Klaus Kohl, head of product management service, Parts & Consulting at Heidelberg. “With this digitization drive, our customers are benefiting from far higher machine availability, reduced downtimes, and seamless documentation,” he adds.