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Crawford Technologies earns exemplary net promoter score

Crawford Technologies, a provider of innovative document solutions, has received a +73 NPS (Net Promoter Score) for customer satisfaction, which places the company in the exemplary score range.

“We are proud to receive this recognition as it continues to emphasize Crawford Technologies’ commitment to be a trusted partner in our customers’ success,” said Ernie Crawford, president and CEO of Crawford Technologies. “Our mission as a company has always been to exceed customer expectations by anticipating their future needs and delivering the software solutions and services that will enable them to meet their business goals.”

NPS is the most widely accepted measure of customer satisfaction in terms of customer loyalty and the quality of their experience. Scores can range from -100 to +100, based on the willingness of customers to recommend the products or services of a company.